So does executing proactive customer service strategies but exceeding expectations goes well beyond these tactics the key is to set realistic customer expectations and then not just to meet them but exceed them preferably in unexpected and helpful ways says richard branson virgin airways founder in an article in entrepreneur magazine. Simple steps to exceeding customer expectations english edition ebook brad worthley amazonde kindle shop. Simple steps to exceeding customer expectations english edition ebook worthley brad amazonde kindle shop. Download simple steps to exceeding customer expectations english edition pdf books the keynote speech which was created from this book was just voted as one of the top four keynotes in the world by the meeting professionals international for 2011 it is always the highest rated seminar that brad performs and the book captures it all in print
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